We want you to be happy with Snapbook. This Refund Policy explains when you can request a refund for purchases made through our payment provider, Paddle.
1. 14-day refund window
You may request a full refund within 14 days of your purchase, for any reason, provided you have used fewer than 10 scan credits from that purchase. Lifetime / Unlimited plans qualify for a full refund within 14 days if you have processed fewer than 10 scans on the plan.
2. After 14 days
After the 14-day window, purchased scan credits are non-refundable. Credits never expire, so you can use them whenever you like.
3. How to request a refund
Email admin@one1dentity.com from the address on your account with the transaction ID (visible on your Account → Purchase history page). We aim to respond within 2 business days. Approved refunds are issued to the original payment method by our payment provider, Paddle, and typically take 5–10 business days to appear.
4. Exceptions
- We may refuse refund requests that appear fraudulent or that violate our Terms.
- Statutory consumer-protection rights in your jurisdiction (e.g. EU/UK distance-selling rules) always apply and are not limited by this Policy.
- If we discontinue the Service entirely, we will offer pro-rata refunds for unused credits purchased in the prior 12 months where required by law.
5. Chargebacks
Please contact us first before initiating a chargeback — we can usually resolve issues faster. Unwarranted chargebacks may result in account suspension.
6. Merchant of Record
Paddle.com Market Limited is the Merchant of Record for your purchase and issues the refund on our behalf. See Paddle's checkout buyer terms.