We want you to be happy with Snapbook. This Refund Policy explains how to request a refund for purchases made through our payment provider and Merchant of Record, Paddle.
1. 30-day money-back guarantee
If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to all Snapbook scan credit packs and Ultimate plans.
2. How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact our support team at admin@one1dentity.com with your transaction ID (visible on your Account → Purchase history page). Approved refunds are issued to the original payment method and typically take 5–10 business days to appear.
3. Merchant of Record
Paddle.com Market Limited is the Merchant of Record for your purchase, handles all customer service inquiries relating to payments, and issues the refund on our behalf. See Paddle's Buyer Terms and Paddle's Refund Policy for full details.